Privacy Policy

Last updated: July 13, 2026

Plug Bundle Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile application (collectively, the "Platform").

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

1. Information We Collect

Personal Data

We may collect personally identifiable information such as your name, email address, phone number, and payment information when you register an account, make a purchase, or contact our support team.

Derivative Data

Our servers automatically collect certain information when you visit the Platform, including your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the Platform.

Mobile Device Data

If you access our Platform via a mobile application, we may collect device information such as your device ID, model, and manufacturer, mobile operating system, and the type of mobile internet browser you use.

Financial Data

When you make purchases through our Platform, we process payment information through third-party payment processors (including Paystack). We do not store full credit card or bank details on our servers. You may be required to provide certain financial information to process transactions.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process transactions and send related information including purchase confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests and provide customer service
• Monitor and analyze usage trends and improve the Platform
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third parties who assist us in operating our Platform and conducting our business, including:

• Payment processors — Paystack for processing payments securely
• Service providers — Data bundle API vendors (BB Hub, Portal02, etc.) for order fulfillment
• Analytics providers — To help us understand how our Platform is used
• Legal authorities — When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time where we rely on your consent

To exercise any of these rights, please contact us using the information below.

7. Third-Party Services

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Third-Party Service Providers

• Paystack — Payment processing. See Paystack's privacy policy for details.
• Hubtel — SMS delivery and communications.
• Tawk.to — Live chat support service.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically.

10. Account & Data Deletion

You may request deletion of your account and associated personal data at any time. Visit our Account deletion request page, or email us using the contact details below. We aim to process verified requests within 7 days. Some transaction records may be retained where required by law or for fraud / payment dispute resolution.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: