Plug Bundle Services

Support

We're here to help. Reach out to us through any of the channels below, or browse our frequently asked questions.

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Email
support@plugbundle.com
We respond within 24 hours
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Live Chat
Available on our site
Click the chat bubble at the bottom-left

Sign in to access the support ticketing system.

Frequently Asked Questions

How long does a data bundle take to be delivered?
Most data bundles are delivered within a few seconds to a few minutes after purchase. In rare cases where the vendor API is experiencing delays, delivery may take up to 24 hours. You can track your order status in your dashboard.
My data bundle was not delivered. What should I do?
First, check your order status in your orders page. If the status shows "pending" with awaiting manual submit, it means the order was queued because the vendor's account needs to be topped up. Our admin team will process it. If it shows "failed," the amount has been automatically refunded to your wallet. If you still need help, open a support ticket.
How do I top up my wallet?
You can top up via Paystack (instant, using debit/card) or Manual Mobile Money (requires admin review). Go to the Wallet/Top-up page in your dashboard to see available options and instructions.
How long do manual Mobile Money top-ups take?
Manual top-ups are typically reviewed and credited within 24 hours. We will send you a notification once your wallet has been credited. If you haven't heard from us within 48 hours, please contact support with your transaction reference.
Can I get a refund for a successfully delivered bundle?
No. Once a data bundle has been successfully delivered to the phone number you provided, it is considered a completed digital service and cannot be refunded. Please double-check the phone number and network before confirming your purchase.
How do I reset my password?
On the login page, click "Forgot Password." You can choose to receive a reset code via email or SMS. Enter the code and set a new password. If you're using the mobile app, use the same process through the API.
How do I become a reseller?
If the reseller feature is enabled on your account, you can apply from the Reseller section in your dashboard. Once approved, you'll have access to wholesale pricing and your own storefront.

Still Need Help?

If you couldn't find the answer to your question, please reach out to us directly: